A Conversation with General Manager Jaime Stuyck
Exuding timeless Italian elegance and coastal charm, Mr. C Miami Coconut Grove is a standout destination for travelers and locals alike. At the helm of this luxurious haven is General Manager Jaime Stuyck, whose leadership has shaped the hotel into a premier getaway and vibrant part of the community. From its rooftop Bellini restaurant to its personalized service, this hotel provides an experience deeply rooted in hospitality, culture, and connection.

In this Q&A, Jaime Stuyck – who also serves on the Board of Directors of the Coconut Grove Business Improvement District (BID) – his insights on the unique workplace culture at Mr. C Miami Coconut Grove, the hotel’s integration into the artistic and dynamic spirit of Coconut Grove, and the ways his team goes above and beyond the call of duty to create an unforgettable experience. So let’s take a closer look at what makes Mr. C such a wonderful place to stay, and an inspiring place to work!
Q. Mr. Stuyck, Other than being revered for both its elegant design and exceptional service, what do you believe sets Mr. C Miami Coconut Grove apart from others in the area?
Mr. C Miami Coconut Grove combines classic Italian architecture with coastal details, blending the Amalfi Coast’s timeless charm with Biscayne Bay’s vibrance. Our personalized service, rooftop Bellini restaurant, and curated amenities, offer guests a uniquely elevated experience.
Q. Mr. C has become a staple in Coconut Grove’s vibrant community. How do you ensure the hotel reflects and celebrates the local culture and character of the neighborhood?
Mr. C Miami Coconut Grove is dedicated to honoring the neighborhood’s rich history and enhancing its charm. We embrace Coconut Grove’s artistic spirit and offer diverse programming and opportunities for locals and guests alike. The hotel hosts thoughtfully curated events ranging from wellness classes to fashion presentations that connect audiences to the vibrant Coconut Grove culture. We’re involved with a few marquee events as well, including the Coconut Grove Film Festival, the Montreux Jazz Festival Miami, the Coconut Grove Arts Festival and Latin American Fashion Summit, to name a few.
Q. Word on the street is that the employees of Mr. C Miami Coconut Grove are treated exceptionally well! How do you and the leadership team value and empower your staff? Can you share any examples of how this culture is fostered?
Absolutely. Our team is at the heart of everything we do. Making sure they feel appreciated, supported, and respected is all part of our core values. The leadership team and I prioritize open communication to foster opportunities for growth and development. By celebrating team successes, we create an environment that nurtures a sense of belonging and unity. We also look out for our team’s wellness and promote sustainability by offering onsite tech recycling, and promoting community outreach.
Q. When an employee goes above and beyond to deliver a memorable guest experience, what do your guests have to say in response?

Our guests always give us feedback and share how well they are looked after by the team, whether up at the pool or during turndown service in the guest room. They highlight how thoughtful our staff is and how they add value to each guest’s stay. We love receiving these messages and emails and share this property-wide through our boards and internal communications.
Q. What opportunities for professional growth and development does Mr. C Miami Coconut Grove do for its employees? How do you help staff advance in their careers while working there?
Mr. C Miami Coconut Grove offers a variety of professional growth opportunities, including mentorship programs, cross-training, and access to leadership development resources. By promoting a culture of continuous learning and giving regular feedback, we help our team expand their skill set and advance in their careers, creating a path for both personal and professional growth.
Q. How would you describe the camaraderie and team dynamic among the staff at Mr. C Miami Coconut Grove? Are there specific strategies or events that help strengthen those bonds?
The camaraderie at Mr. C Miami Coconut Grove is built on a foundation of respect and collaboration. Our staff works hard to create a welcoming environment for guests. Through team-building events, open communication, and clearly shared goals, they strengthen their bonds and create a supportive work atmosphere.
Q. What is your personal philosophy on hospitality and how does your background and past experience shine through your work at Mr. C Miami Coconut Grove?
Having lived abroad and experiencing different cultures throughout my life, I’ve come to believe that subtle hospitality, genuine warmth, and care are universal and translate effortlessly into any language.
Q. What feedback do you hear most often from guests about their stays? How does this align with the culture and values of Mr. C Miami Coconut Grove as a workplace?
Guests frequently praise our exceptional service, attention to detail, and a warm, personalized experience! This can all be traced back to the hotel’s culture and values of delivering excellence, attention to detail, and a refined atmosphere, which are a few of the core principles that guide the way we work.
Q. If you could share one story that encapsulates what Mr. C Miami Coconut Grove represents—both as a destination and as a workplace—what would it be?
Well, it would be impossible to share just one moment as so many come to mind having been here for five years! However, if I could sum up the workplace and the destination for guests in one word, it would be “warmth,” 100%… There’s a warmth.
About Mr. C Miami Coconut Grove
From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, Mr. C Miami Coconut Grove is an oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Founded in 2019, the hotel features 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar that provides guests with attentive European service, complimented by luxury accommodations and amenities.
Mr. C Miami Coconut Grove is located at 2988 McFarlane Road, Miami, FL 33133. For information, visit mrchotels.com/mrccoconutgrove/ or call 305-800-6672. General Manager Jaime Stuyck may be contacted directly at jstuyck@mrchotels.com.
